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Contact Us

E-mail Form

The quickest and most effective way to contact us is using e-mail, please select the correct department using the information below and fill in the form. We aim to answer all e-mails within 12 hours! If you have sent an e-mail and haven’t had a reply within 12 hours, please either resend the e-mail or let us know using one of the other communication methods as its possible we haven’t received the e-mail.

Sales - Sales Enquiries including pre-order and current order information. Please quote your order number if enquiring about a current order.

Suggestions - If you have any suggestions on how we can improve our service or product you think we should stock, please use this e-mail address.

Support - Technical information and support on products as well as problems with products that have been purchased, this includes getting RMA numbers for returns.

Admin - Use this e-mail address for only pressing and important matters relating to the site and the sites running.

**Important** Please make sure the e-mail address you provide is accurate, if it is not we will be unable to reply. It's also worth mentioning that we've had problems in the past with Yahoo e-mail accounts, so if you have the option of using another, please do.

Operating Hours

During our operating hours we will answer e-mails and process orders as quickly as possible. Please note that we are unable to reply to e-mails outside of operating hours.

Monday to Friday: 09:00 - 17:30
Saturday:             09:00 - 12:30
Sunday:               Closed

Forums

We currently operate retail sections in many of the major Airsoft forums here in the UK. They can be used to contact about a variety of things, please see the links below to visit these sections.

Airsoft Community Forums

Arnies Airsoft Forums

Airsoft Ireland Forums

dEFCONAirsoft Forums

Telephone:

At this present time we can not accept phone calls or phone orders but we will have those facilities soon and this page will be update accordingly.

Postal Address:

Please note, we do not accept visitors or order collection at this time

Airsoft Direct
20 Firgrove Crescent
Yate
Bristol
BS37 7AQ