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Customer Feedback

Airsoft Direct is an ever changing and improving Airsoft retailer and because of this we are always very interested in customer feedback. Whether this feedback is positive or negative, based on our service, the products we offer or anything else, we are always happy to hear it and take every piece of feedback as seriously as the last. The quickest and most effective way to let us know what you think is via e-mail. To contact us simply visit the Contact Us Page, then simply fill in the form using the suggestions e-mail address and we will get back to you as soon as possible.

eBay Feedback

As many of you will know in addition to this online store we opperate a eBay Store on eBay UK and as with all eBay members, buyers can leave us permanent feedback. You can view our eBay feedback by using the link below:

Our eBay Feedback Page

Forums - Airsoft Direct Feedback Threads

We currently operate retail sections in many of the major Airsoft forums here in the UK. In each of these sections we have an "Airsoft Direct Feedback Thread", this is a place where customers who use the forums can post their feedback. To see each of these threads or to post in one, please follow the direct links below to each of the major UK Airsoft Forums:

Airsoft Community Forums

Arnies Airsoft Forums

Airsoft Ireland Forums

Customer Testimonials:

"If Carlsberg did Airsoft shops, it would be this one. Simply the finest buying experience ever!" - Dacre Selby

"Over the past 30 years I've bought Airsoft gear and guns from all over the place; Asia, America, Europe and Good Ol' Blighty, but in the past I've never REALLY felt as if the seller gave a toss beyond the order they were trying to get.

They really care about their customers and the service they provide. Very rare in modern Britain where customers are usually viewed at best as prospective income producers and bloody nuisances at worst. Contact has always been swift, patient and polite, even after protracted contact over a matter which would leave most retailers giving you single line or even single word answers. (I am a difficult customer to please, especially when parting with large amounts of money!) Emails answered within a few hours and often within a few minutes!!! Come on guys, call yourself British businessmen? Where's the automated answer system? Where's the two day wait until you send an entirely inappropriate reply, not even answering the question??? Hmmmmmmm! British government permitting, ASD will be one of my primary airsoft suppliers for the foreseeable future, oh yes!" - Robert Hicks

"I browsed this site and I found this site to be the best around, so good that within 5 minutes of looking on it, I bookmarked it and bought some stuff. The site offers the cheapest prices in the UK and the customer service they provide is legendary. I will definitely be buying my equipment form here and hope they never change. This site is the holy grail of all Airsoft sites, I support it 1000%." - Jack Goodenough

"Whenever I want to order something for my guns, be it batteries, ammo, magazines, gas, extra parts. I will contact Airsoft Direct first. It’s because of their friendly, patient service that they have given me over the last year. They find out the prices, and if they can’t get the exact one I’m after their knowledge of Airsoft means that they can almost get me a replacement part of better quality and at a great price. I’ve been ordering from Airsoft Direct for over a year and I’ve yet to have a problem with them or any of their orders.

Cheers for all the help guys and here’s to more orders!

I give this store 11 out of 10 (simply because they go that wee bit further than most other Airsoft shops)" - Gerard Hughes

"I meet up with Airsoft Direct ages ago on ASI forums, I then talked with Mark on MSN Messenger, and he was really helpful, he sourced the products I was after really quick and got them for me at lower than any other UK retailer! I’ve use them quite a lot now and not once have I ever been unhappy!" - Lewis Brown

"I heard of ASD about a year ago from my local forum. I was wary at first but after I had talked to them a few times on msn and answered all my questions I then had no problems ordering from them. My first order went smooth as I could possibly want. I have had a few other orders between now and then and all have went perfect. I honestly recommend ASD to anyone, experienced Airsofters and novices." - Adam McCormick

"I have been in contact with Airsoft Direct, via e-mail and msn messenger, for over a year now. ASD has offered me friendly and honest advice, even put up with my stupid questions! I have ordered from them several times, each time they exceeded my expectations in delivery and customer service. Their service is second to none and I couldn’t recommend them more. Also happen to be the cheapest place in the UK, a 10/10 retailer!" - Pete Gornall

"I first contacted ASD when I was interested in purchasing a new AEG, after seeing the prices on the website I sent an e-mail enquiring about the gun, I received an e-mail only moments later containing all the information I could ever need. I have made several purchases and they have all been top notch, there customer service is outstanding and they are a credit to the Airsoft community, A++" - Ben Haddon

"First heard of ASD about 6/7 months ago, when I was first getting into Airsoft. I asked for advice on products expecting nothing, but the owner wouldn't have any of that. When asking for advice, I wasn't sure about what it was I was after, but after a friendly chat with the owner, I soon became aware of what I wanted/needed. Had several transactions with ASD, all of which couldn't have gone smoother. Couldn't trust ASD more, extremely efficient and very helpful for newcomers! Couldn't recommend them more, A++." - Ricky Mayne

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